SAP CRM TECHNICAL Course Content

SAP CRM TECHNICAL ONLINE TRAINING

What is CRM Technical ? Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those formarketing, customer service, and technical support.[1] The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.[3] Measuring and valuing customer relationships is critical to implementing this strategy SAP CRM Technical is different from CRM Functional in that this training involves handling the Web UI configuration and customization specifically to suite the requirements of the business

SAP CRM Technical ( Web UI & Middleware )training Details: I. Basics of SAP CRM             Basic SAP GUI Navigation             Introduction to SAP CRM             CRM Functional Overview             Master Data             Transactional Data II. Object Oriented ABAP ( OO ABAP )             Classes             Methods             Inheritance             Polymorphism             Interfaces             Events             Exceptions ( Class Level & Method Level )             Building Global Class III. BSP ( Business Server Pages )             Page Flow Logic             MVC ( Model View Controller ) IV. CRM 2007 Web UI             Generic Interaction Layer ( Basics )             Business Object Layer             Presentation Layer             Simple Objects             UI Component Development and Enhancement Concepts             Views             View Sets             Custom Controller V. CRM 2007 Web UI .. ( Continued )            Window            Navigation Links            Component Interface and Usage of Components            Cross Component Navigation            Editable Overview Pages            Form View            Table View            Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 ) VI. CRM 2007 Web UI .. ( Continued )            Component Set            Enhancement Set            Enhancement of Generic Interaction Layer Component            Component Enhancement Examples.            Global Data Context            Pop up Windows            UI Configuration            Transaction Launcher. VII. Profitability Analysis Configuration VIII. Easy Enhancement Workbench IX. Actions X. BADI XI. Middleware             Introduction to CRM Architecture and Middleware             Connection to SAP Back-end system to as SAP CRM System             CRM Middleware / Administration Console             Messaging BDOC.             Initial Load             Delta Load             Request / Data Flow             Configuration & Monitoring             Custom Data Exchange between CRM and ECC             BDOC Extensions. If you require any further information please do not hesitate to contact us please feel free to mail us for demo session or call @91+ 9989754807 contact:  trainings@keentechnologies.com website url: http://www.keentechnologies.com